Welcome to our Annual Report for Tenants 2018/ 19

Chief Executive’s Statement - Ian Martin

The last year has, once again, been a year of change, renewal and improvement.

We have continued to deal with the impact of the tragic events at Grenfell Tower. This has included works to our fire doors and the replacement of cladding and insulation materials in order to make sure you are safe. I’m pleased to say that this work is nearing conclusion and fire and building safety in general will remain high on our agenda.

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Estuary Housing Association - Chief Executive

Resident Awards 2019

Our residents do some amazing things!

A big thank you to all the residents who attended the awards ceremony and for making the atmosphere so warm and welcoming.

Making a Difference Award

As suggested by the title, this award goes to someone who has truly made a difference to their neighbourhood.

Winner – Karl Smith

Click here to view all the winners

Well Done!

To all of the winners and thank you to those who nominated and voted. Here's to next year!

TPAS Pro Landlord

Certificate of quality

Estuary Housing received the TPAS Certificate of Quality for the great work we have carried out.

Highly commended

for Skills for Care Accolades

Best Employer Support

for your Registered Managers

Your Community

How our residents are involved

Hover over the map to find out more.

Our actively involved residents

  • Estate Block Representatives: 71
  • Federation of Estuary Residents: 8
  • My Digital Voices: 319
  • Total: 398

Idea contributed by: Eric McKenzie, Resident & member of the Federation of Estuary Residents. If you have an idea for next year's Tenant Annual Report you would like to see, please contact us.

Star Survey

An interview with the Star Survey winner, Paul from Havering.

The Star Survey was conducted by an independent contractor to determine the quality of service we offer to our residents.

Click here to find out more about the Star Survey.